FAQ
Clear answers, softly kept.
Helpful launch-ready answers for shipping, returns, products, ingredients, orders, and payments.
Shipping
When will orders ship?
Once the shop is live, orders will be packed with care and shipped within the timeframe shown at checkout. Final carrier options and timing will be confirmed before launch.
Will packaging be gift-ready?
Yes. Cloud Kiss is designed to feel like opening a thoughtful gift, with soft packaging details, a thank-you card, and small branded touches.
Returns
Can I return a gloss?
For safety and hygiene, opened lip products cannot be returned. The final return window for unopened products will be confirmed before checkout goes live.
What if my order arrives damaged?
Send a photo and your order details through the contact form so the issue can be reviewed and made right as quickly as possible.
Products
What is the first product?
The first gloss is Cloud, a coconut lip gloss with a milky white look, clear shine, and cloud charm.
Are the Weather Collection products available now?
The Weather Collection is planned as a future collection. Cloud is featured first, while Sunny Day, Thunder Storm, Skylight, Moonbeam, and Rainbow are preview placeholders.
Ingredients
Where can I find ingredients?
Ingredient details will be listed on each product page before products are available for purchase.
Are products tested for safety?
Final product details, usage guidance, and safety information will be added before launch so customers can shop with confidence.
Orders & Payments
Can I buy now?
The site is prepared for launch content and product storytelling. Checkout, inventory, taxes, and payment processing are listed as future enhancements in the project TODO.
Which payment methods will be accepted?
Payment options will be confirmed when ecommerce is connected. The goal is to keep checkout simple, secure, and easy to understand.